Just reading this, I have to say it isn't just RM that is a problem. I had some stuff delivered to my Wife's work, 24 hour security manned at all times, for delivery yesterday. Checked tracking info with APC and it arrived in depot at 0530 for delivery before 1600. Checked tracking again at 1600, still said in depot!! Checked this morning at 0400 before I went to Scotland, info had been updated to "Closed- carded" at 1600 the previous day, the place doesn't close!! Methinks the courier ran out of time as it was delivered a 0900 this morning and funnily enough, no-one found any card!!! Luckily, it was only dry goods.