After using various products that D-D supply over the years and being happy with them, I ordered a Reef Pro 1500S tank for £1,800, assuming I would get a top-quality tank and that if there were any issues they would be dealt with correctly. The moment the tank was unpacked a chip was found in the glass at the top of the weir - instantly noticed and how it got past quality control was anybody's guess. Due to personal circumstances I absolutely had to get the tank installed and stock transferred across. D-D informed me that they had zero stock of 1500S tanks to replace it with immediately and that I would have to wait 2 or 3 weeks for a new tank to be built. Apparently they had zero tanks in the curing process (so presumably had not sold any in the previous 3 weeks). It simply wasn't possible for me to wait weeks as I would actually have had to wait many months before I had another opportunity to get the transfer done and the current tank absolutely needed it's inhabitants re-homed. D-D informed me that they'd provide a cover to mask the chip and they'd take care of me and they suggested that they could give me a bucket of salt or something. I made clear that I don't use salt and certainly don't use theirs. it was suggested that something else could be done to compensate for this situation. I could live with that. Not ideal but in the situation I was in I could live with it. My Reef Tops tank cover arrived and did not fit. I measured it and it was absolutely made to specification. I then measured the tank dimensions (and I recommend that anyone with a D-D tank does the same). After much measuring it turned out that the left-hand side panel glass was 3mm short. In addition, the right-hand side of the back pane of glass had not been glued entirely flush with the end of the side panel. At this point I was rather upset. D-D then informed me that they are only the 'middle-men' because they don't make the tanks. Really? I'm pretty sure their name is on the tanks and they sell them and take the money. Just the middlemen... They then informed me that the problem wasn't the tank - the Reef Top jump guard shouldn't be made to fit the published tank specification with only a couple of mm tolerance because a hand-made tank can't possibly be expected to be made to the published specification... At this point I was getting more annoyed. I eventually suggested, after much discussion and attempts by them to pass the buck, that they pay the delivery costs for me to get the Reef Top delivered back to the supplier and then returned to me. Reef Tops had very kindly agreed to alter their jump guard to fit the tank without charge. As I absolutely needed this done and I could probably live with all of this I agreed. The top was altered and came back. I then had to ask for D-D to pay the courier costs that they had agreed to pay. Instead I was told they would be happy to provide 5 replacement fleece for my Clarisea. Not what had been agreed but, whatever, I'm a patient person (probably far too patient), I'll use it and it's roughly going to cover the costs I incurred with couriers, although they will have saved some money as their costs will no doubt have been less than what they had agreed to pay (which really seems to be all they are interested in). I then heard nothing further. I had to chase yet again. Yet again I was told how it wasn't their fault, it was within tolerance and thus acceptable, that they offered to build a new tank (although they wouldn't take the existing one out and bring the new one in - my supplier would have to hire people again to do that, at his cost, even though he'd done nothing wrong) and that the Reef Top should have been made with far greater tolerance to accommodate their shoddy build (the tank was built just after the New Year - there's a surprise). Again I was told they would get a bucket of salt to me. I was further informed that they basically regret speaking directly to customers and really the supplier (who would have no authority to do anything and would simply be a buffer for them) should be dealing with it. Again I told them I don't want their salt. I suggested what they could do, which was a few items that I would actually use, and we would be done. Again, no response to my emails. I chased again with zero response. Totally ignored. The next thing I know my girlfriend calls me to tell me that a bucket of bloody salt had arrived. 2 or 3 times I clearly told them that I didn't want their salt, suggested alternatives and I simply get ignored and they send exactly what I told them I don't want. That's basically giving me the middle finger. Stuart Bertram - you have absolutely zero clue how to deal with customers, what customer service means and what your responsibilities are to your customers. Disgusted. Anyone with a D-D tank, measure your internal and external dimensions and let's hope I am alone and that you never need any decent customer service if anything goes wrong.