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Thread: Website down

  1. #1
    MandiW is offline Turbo Snail
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    Default Website down

    HI ALL

    Please note that our web hosting company has admitted to making an error which has resulted in our website going offline this morning. This has taken down all our emails with it.
    Please be assure that we are still here working hard and currently shouting very loudly at the hosting company to get it back up and running asap.

    This is not a Berghia-uk Fault its a problem with the hosting company.
    They have said it could take 48hours but we are not accepting this so fingers crossed and it will be back up soon.

    Sorry for any inconvenience caused with this tech error.

    Kindest Regards
    Mandi

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    MandiW is offline Turbo Snail
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    Default Re: Website down

    I am still chasing about the site problem and I have been assured in the last call 10 mins ago and that the site will be back up and running in the next 2 hours.
    Mandi

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    MandiW is offline Turbo Snail
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    Default Re: Website down

    Thankfully all back up and running now !!!

  4. #4
    Turner's Avatar
    Turner is online now Black Tang
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    Default Re: Website down

    i have tried to purchase a trio of aip eatig nudi today and its not working(
    Turner

    Fluval 260 ltr tank, set up date 16 jan 2010.

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    Neil's Avatar
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    Default Re: Website down

    there web site says

    WE ARE NOW TAKING ORDERS FOR BERGHIA AGAIN
    PLEASE PLACE YOUR ORDER BY EMAIL

  6. #6
    Turner's Avatar
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    Default Re: Website down

    Quote Originally Posted by Neil View Post
    there web site says

    it says click ere to order too?? but doesnt work.
    Turner

    Fluval 260 ltr tank, set up date 16 jan 2010.

  7. #7
    MandiW is offline Turbo Snail
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    Default Re: Website down

    Hi

    We removed that link as it was confusing people and replaced it with the Email link. At the moment we only accept orders via email. If you want to drop us an email from the email link we can take the order for you.
    It does state below that that we will replace the buy it now buttons soon.
    You will be able to order direct from teh site again but at the moment we want to be able to ensure that customers are ordering the correct amount of berghia for their infestation and that they accept that we are not automatically shipping them out next day without pre arranging a shipping day. We also need to ensure that you do not have other things in the tank that might effect the berghia.

    Neil, It does say below the 'Click here to Buy it to Buy' that we will replace the buy it now buttons soon. And we are not ready to replace them at the moment.

    Hope this helps, so website is working as it should.
    We did put the instructions on ordering in Red and reasonably large writing so people would see it.

    Regards
    Mandi

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    Default Re: Website down

    i ave also tried to contact you on your site but it goes to my outlook express and i havent set this up as i have a sky email. but i am interested in gettin a trio off u pls if you got some i... aips are gettin me down!!!
    Turner

    Fluval 260 ltr tank, set up date 16 jan 2010.

  9. #9
    MandiW is offline Turbo Snail
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    Default Re: Website down

    Hi Below is the bit copied form our site where the buttons were removed with the line immediately below it.
    Too many people were ordering direct from teh site and not reading the information about the berghia and shipping dates etc so we have to operate orders via email at the moment to ensure people are fully aware of everything.


    Click Here to Buy Now

    Buy it Now Buttons will be replaced Soon!



  10. #10
    MandiW is offline Turbo Snail
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    Default Re: Website down

    Hi
    Our email is info@berghia-uk.com you just have to ensure that you receive our emails as some accounts changed their spam folders at start of year and now delete unknown emails before you even get them. But as far as I am aware Sky are not one of them, yet anyway.



    Quote Originally Posted by Turner View Post
    i ave also tried to contact you on your site but it goes to my outlook express and i havent set this up as i have a sky email. but i am interested in gettin a trio off u pls if you got some i... aips are gettin me down!!!

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